Support Center
support
Shipping & customs duty information
1. Supported shipping methods
Currently suppliers can choose from the
following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS,
ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post
Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel,
Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL
Global Mail and S.F. Express.
Since the shipping methods are set up by
the suppliers, you are advised to directly contact the supplier for more
shipping information. To contact the supplier, you may go to the product detail
page or shop and click Contact Now to send a message. You can also click Chat
Now! to chat in real time with suppliers who are online using our instant
messenger, TradeManager.
2. Customs & import taxes
Orders may need to clear customs in your
country.
Please check if your order will incur
additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs
charges will be collected by the shipping company upon delivery.
Suppliers are not responsible for delays
caused by the customs department in your country.
Additional costs or delays may occur
during international trade. We sincerely hope that you do not use additional
import costs or customs clearance delays as a reason for requesting refunds or
leaving negative feedback.
3. Shipping cost
All courier services and shipping fees
are set up by suppliers. Currently suppliers can choose from the following
express shipping options:
UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS,
ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post
Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel,
Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL
Global Mail and S.F. Express. Shipping fees are automatically calculated on the
basis of weight, size and volume.
You can check shipping fee in the
product details page as the below picture:
4. Shipping time
Currently suppliers can choose from the
following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS,
ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post
Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel,
Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL
Global Mail and S.F. Express.
In addition, delivery time varies
depending on country and courier service. For information regarding delivery
time, please directly contact the supplier.
Before
my order has been shipped
Q: How do I extend the processing time?
A: If you want to extend the processing
time for your supplier, please follow the below steps:
1. Sign in My Orders and locate your
order
2. Click the Extend Processing Time
button
3. Fill in the time that you want to
extend and click the Confirm button
Q: How do I set my shipping
address?
A: To add a new address, please follow
steps below:
1. Sign in your account and
click “My Orders”
2. Click "Shipping
Address" in the left column then edit
3. Enter your new shipping
information under "Add a New Address", then save
Notice: Shipping address should be in
English
Since our website and service are based
on English, all the information that you typed in is required to be English
input method, including punctuations.
If certain letters of your address
contain Non-English letters, you are advised to use the similar English ones
instead. For example, you may change letter "?" to "c".
To make sure you receive your order
smoothly, you can directly contact the supplier to confirm your shipping
address. To contact the supplier, you may go to the product detail page or shop
and click Contact Now to send a message.
Q: Can I change my shipping address
after placing an order?
A: Please be advised that your shipping
address cannot be revised after the order has been placed successfully.
If you have made payment and want to
change your shipping address, please directly contact your supplier to inform
him/her of your new address before your order is shipped out.
If you did not make payment yet, you can
ignore the order with the incorrect shipping and replace a new order with your
correct shipping address. The unpaid order will be canceled automatically after
the due day.
After my order has been shipped
Q: How long does it take for my order to
be delivered?
Generally, orders are delivered within 3
- 60 working days. However, an extension can be made if the buyer and supplier
mutually agree on a new date.
If the buyer did not receive the goods
(goods still in transit) even after being shipped by the Supplier, the buyer
needs to contact the supplier negotiate a longer shipping period.
If the supplier has not shipped the
order before the agreed date, the buyer can always contact the supplier to
agree a new date; or make a Refund Request.
Q: How do I track my order?
After the supplier ships your order, a
tracking number will appear. You can track your order on shipping company's
website with the tracking number provided.
Log in your hakkadeal account and see
the tracking details in transactions. It may take 48 to 72 hours for the
tracking information to be updated by the shipping company and sometimes
tracking numbers may change. If after 3 days you cannot get the tracking
information of your order, please contact your supplier for more information.
Q: When my order has arrived,I am not
satisfied with the product. What can I do?
A: If you are not satisfied with the
product you received, you can open a dispute before the order is closed. you
may follow the below steps to Open Dispute:
1. Sign in to the "My Orders"
section of your hakkadeal account
2. Locate the relevant order
3. Click the Open Dispute button
4. Submit your refund request
Please be advised to open a dispute
before the deadline, or the order will be completed.
Also, you may have an open communication
with your supplier and agree on a mutual refund solution. To contact the
supplier, you may go to the product detail page or shop and click Contact Now
to send a message.